Flatland Events Services mission is to create a positive experience for our clients with every interaction.

Event Operations Manager

Reports To

Will report to the General Manager

Job Overview

This is a hybrid job combining Customer Sales and Service as well as onsite management, customer interaction and event setup. Responsibilities include, but are not limited to, recommending solutions to the customer, quoting, selling, and following up on order for our equipment and services based on their needs. This is a great job for an ambitious professional who has an interest in Corporate Events and can build relationships as well as provide outstanding customer service. This position has about a 25% office component and a 75% physical component where you are onsite interacting with the client, team management, as well as setting up for the event.

Office Responsibilities and Duties

• Process rental quotations, reservations and contracts
• Establish new rental and sales accounts by serving clients
• Strong knowledge of Microsoft 365 and willing to learn CRM Software
• Communicate effectively with warehouse staff regarding orders, delivery, and event setup needs
• High degree of Attention to Detail
• Logistics planning

On Site Responsibilities and Duties

• On Site Team Leader
• Manage Setup team to make sure all events are set up according to company standards
• Creative Problem-Solving Skills
• Attention to details, working with the client to create exceptional event experience

Qualifications

• Highschool Education or higher
• 2-3 years customer service experience or Event Planning Experience
• Positive attitude and readiness to adapt to a every changing environment
• Excellent teamwork ability, interpersonal & communication skills
• Exceptional relationship building & customer service skills
• Class 5 drivers with clean drivers abstract and comfortable driving larger vehicles
• Ability to lift up to 50-75lbs

 

Flatland Production Services Inc is a growing business in the Film Production and Events space that believes it takes great people to build a strong organization that can lead us to great relationships with our clients and provide exceptional service. We are passionate about helping our people grow in their strengths and provide the tools needed for their success. We believe that great teamwork is the foundation of a great company. Our culture is based on our corporate values and centers on honest & respect, accountability, hard work and empower our team to do their work to the best of their ability.

Flatland Events Services mission is to create a positive experience for our clients with every interaction.

Transport Position

Reports To

Will report to the General Manager

Job Overview

This is a part-time/casual position that could lead to full-time work as the company grows. The right candidate will bring their wealth of knowledge of basic mechanics, the love of ‘Tinkering’ on vehicles or other life skills they have to offer. Responsibilities are, but not limited to, help maintain the equipment by basic oil changes on the generators, moving the trucks & trailers around the yard, and preparing the trailers for rental. Duties will also include fixing & maintaining all trailers, maintaining MB Vehicle Safety Records, working with General Manager to book mechanical appointments, as well as working with production clients to present Flatlands in the best light possible.

Responsibilities and Duties

• Preparing Star Trailers for rental
• Delivery vehicles to Production Offices
• Maintain 5-point Inspection Reports on all vehicles
• Basic Maintenance of equipment i.e.: oil changes on generators, redoing interiors of the star trailers, bringing vehicles to mechanics,
• Attention to details, working with the client to create exceptional event experience

 

Qualifications

• Highschool Education or higher
• Positive attitude and readiness to adapt to a every changing environment
• Basic knowledge of Highway Traffic laws
• Exceptional relationship building with clients & customer service skills
• Class 1A drivers with clean drivers abstract
• Comfortable driving larger vehicles and pulling & backing trailers
• Ability to drive 5 speed standard truck
• Basic Mechanic Knowledge i.e.: oil changes, troubleshooting client concerns

 

Flatland Transportation Inc is a growing business in the film production space that believes it takes great people to build a strong organization that can lead us to great relationships with our clients and provide exceptional service. We are passionate about helping our people grow in their strengths and provide the tools needed for their success. We believe that great teamwork is the foundation of a great company. Our culture is based on our corporate values and centers on honest & respect, accountability, hard work and empower our team to do their work to the best of their ability.

The event setup & teardown associate will report to the Operations Manager.

Job Overview

As the Events Associate at Flatland Equipment and Tent Rentals, you will be trained to be the teamlead, working alongside of the Operational Manager & Warehouse Supervisor, with the responsibilities of setting up & tearing down of tents, tables, chairs, and other items as needed as part of a team. Packing company vehicles as part of the orders received from the customer service representative. We will provide training. 

Responsibilities and Duties

• Customer Service on event sites
• Packing and unpacking rental orders
• Team Management
• Ensuring safe work environment

Qualifications

• Attention to detail
• Experience an asset
• Ability to work with and lead a team to clients desired specification
• Problem-solving skills
• Comfortable driving larger vehicles
• Class 5 License Required
• Ability to lift 75lbs
• Ability to maintain a positive attitude and team morale
• Weekend and Evening Availability a must

Flatland Production Services consistently delivers quality, reliable equipment to
production at fair market prices.

Through consistency and reliability, Flatland Production Services is continuing to build
on its solid reputation, honesty, and integrity.

Administrative Assistant/Office Coordinator 

Reports To  
The Administrative Assistant/Office Coordinator will report to the General Manager and work closely with the Event Team Lead as well as the Warehouse Manager.

Job Overview  
For success in this position, you’ll need strong attention to detail, excellent customer service & communication skills.

Responsibilities and Duties 

• Incoming calls – Receive and direct to the appropriate location. Receive, and document messages and direct them to the appropriate location. Assist in the requested information for the office.
• Use Microsoft Teams as your main source of communication inside the company.
• Work with the Marketing team & General Manager to provide quotes for events, weddings, and production clients.
• Outgoing calls – Follow up calls with clients, schedule event setups & takedowns, and schedule meetings for General Manager with production personnel.
• Coordinate calendars and communication for event setups and tear downs.
• Database Organization and Research – Assist in organizing and updating internal databases/company CRMs.
• Assist in inventory management tasks as needed.
• Able to work independently and able to meet deadlines.
• Other duties as assigned.

Qualifications  

• High school or Post-Secondary
• Strong attention to detail
• Willingness to work as a team
• Good customer service abilities.  Must be able to communicate with clients in a respectful manner and make the client always feel welcome
• Able to read and communicate effectively in English
• Valid Driver’s License and clean driver’s abstract
• Professionalism – Must be able to maintain a professional manner while on the job.  Follow all company policies (Health, harassment, safety, etc.) to maintain mutual respect between colleagues.
• Professionalism – Must be able to be self-accountable and timely. It is important that any candidate for any position at Flatland Production Services Inc. carries themselves with the willingness to own their mistakes in a timely manner, know when to ask for assistance in said mistake and learn from mistakes to move forward.
• Professionalism – MUST be reliable. In the rare occasion when arriving to work on time is not possible, all measures of communicating with your manager must be extended as soon as the employee is aware this situation may happen.
• Self-starting and maintaining are required. After Employee training, employees must be able to complete their daily tasks without the continuous assistance or supervision of their manager.

Flatland Production Services consistently delivers quality, reliable equipment to productions at fair market prices. Through consistency and reliability, Flatland Production Services is continuing to build
on its solid reputation, honesty, and integrity.

Event Team Lead Position

Reports To
The Event Crew Manager will report to General Manager and/or Warehouse Manager.

Job Overview
The Event Team Lead will work with and guide the setup team to complete all event setups and
takedowns of tents, tables, chairs, dancefloor, and other items as well as load and unload
equipment. They will work with clients to fulfill orders and communicate with both the clients
and the office for any changes of the order.
They will help keep the warehouse space clean and safe for working conditions. They will work
with the office staff to help with the logistical planning of events.
Success in this position needs strong attention to detail, excellent customer service &
communication skills, and the ability to think fast on your feet.

Responsibilities and Duties

• Update and use Inventory Management Software
• Maintain an excellent level of cleaning for all equipment/tents
• Supervise the loading and unloading of event equipment
• Meet regularly with General Manager & Office Coordinator

Qualifications

• High school or post-secondary
• 2 yr. event/tent experience
• Strong attention to detail in paperwork
• Strong communication skills
• Willingness to work as part of the team. Their success is your success
• Managing Experience/ team building experience
• Ability to problem solve
• Fluent in speaking & reading English
• Valid Driver’s License
• Able to lift 50lbs consecutively
• Clean Drivers Abstract